Send and receive money
on-the-go with Zelle®
Now available inside online banking or the mobile app
Send and receive money
on-the-go with Zelle®
Now available inside online banking or the mobile app
Want to take the guesswork out of splitting the cost of the dinner bill with friends? Or maybe you want to save yourself a trip to the ATM when paying the babysitter or dog walker? Now you can with Zelle® - a fast, safe, and easy way to send money in minutes1 to friends, family, and others you trust, right from Redstone online banking or the mobile app. Zelle® makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Best of all, Zelle® is free for Redstone members.
Send money directly from your account to theirs – typically in minutes.1
Send or receive money right from your trusted Redstone mobile app.
Send money to almost anyone you know and trust1 using just an email address or U.S. mobile phone number.
Enroll through Redstone’s Online Banking or the Mobile App:
Getting Started Is Easy.
Log into online banking or Redstone’s mobile banking app.
Online Banking: Go to the Transfers tab and select Send Money with Zelle.®
Mobile Banking App: Select More from the menu, then tap Send Money with Zelle.®
Read and accept the Zelle® Terms & Conditions, then enroll your U.S. mobile number or email address.
Send money to friends, family, and others you know and trust.
Zelle® is a fast, safe, and easy way to send money directly between almost any financial institution accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of their financial institution.1
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your Redstone account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither Redstone nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
You can send, request, or receive money with Zelle®. To get started, log into Redstone’s online banking or the mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes if they are already enrolled in Zelle®.
To request2 money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Redstone account, typically within minutes.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your Redstone account, typically within minutes. If you have not yet enrolled with Zelle®, follow these steps:
It’s easy - Zelle® is already available within Redstone online banking or in our mobile banking app! If you have a Redstone account, just check the app or sign in to online banking and follow a few simple steps to enroll with Zelle® today.
When you enroll with Zelle® through your online banking account or the mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled are shared with Zelle® (no sensitive account details are shared - those stay with us). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Redstone then directs the payment into your account, all while keeping your sensitive account details private.
Redstone does not charge any fees to use Zelle® with your personal account. However, other fees related to your account, such as stop payment fees, Non-Sufficient Funds (NSF) fees, or overdraft fees, will still apply to the transaction. Please refer to Redstone’s Fee Schedule for the fee amounts. Carrier message and/or data rates and fees may also apply.
The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine Redstone send limits, call 800-234-1234, extension 3732.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
You can find a full list of participating banks and credit unions which offer Zelle® here.
If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts, or any credit cards.
In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact us at 800-234-1234, extension 3732 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call us at 800-234-1234, extension 3732 so we can try to help you.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.1
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please call Redstone at 800-234-1234, extension 3732, or reach out online.
Keeping your money and information secure is a top priority for Redstone. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Redstone account safe.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call us at 800-234-1234, extension 3732 and ask them to move your email address or U.S. mobile phone number to your Redstone account so you can use it for Zelle®.
Once we move your email address or U.S. mobile phone number, it will be connected to your Redstone account, so you can start sending and receiving money with Zelle® through the Redstone mobile app and online banking.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Redstone mobile banking app using just their email address or U.S. mobile number.
Neither Redstone Federal Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
1U.S. checking or savings account required to use Zelle®. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®. Transactions generally do not incur transaction fees; however, other fees related to your account will still apply to the transaction. Refer to RFCU Fee Schedule for fee amounts. For your protection, do not use Zelle® to send money to persons or businesses that you do not know. Neither RFCU nor Zelle® offers a protection program for any authorized payments made with Zelle®.
2In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
Must be RFCU member and have online banking username and PIN to access online banking or mobile banking. You must download the mobile banking app to use mobile banking. Message and data rates may apply. Must be 18 years old or older to use Zelle®. Terms, conditions, and restrictions apply.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are herein under license. Under applicable laws, rules, and regulation, RFCU has certain obligations concerning electronic fund transfers. Beyond such obligations that normally apply to an electronic fund transfers, including those applicable to RFCU under the Network Rules, RFCU does not warrant, guarantee, or insure any transaction made with Zelle® or any product or service made with Early Warning Services LLC. RFCU and Early Warning Services, LLC, the owner and operator of Zelle®, are separate entities.
Are you ready to join the credit union that puts you first? Become a member of the Redstone family and you’ll start enjoying the great rates, personalized financial advice, and excellent customer service Redstone is known for.