Help is at Your Fingertips

Find and use the resources you need.

Help is at Your Fingertips

Find and use the resources you need.

Forms and Agreements

Access our easy-to-use guides, videos, forms, and other resources to quickly service your accounts. If you don’t see what you need or require additional assistance, please contact us.

Helpful Guides and Videos

Account Agreements

Helpful Guides and Videos

Unlock/Reset Online Banking Password

Order a New Debit Card

Add a Joint Owner / Beneficiary

Dispute a Debit Card Transaction

Change Your Contact Information

Consumer Forms

General

Change Your Contact Information — (also available inside Online Banking under My Profile)
Application for Services — Apply for any product or service
Autopayment Authorization — Request a debit from another financial institution and a credit to your credit union account (not applicable to credit cards)
Direct Deposit/Payroll Deduction — Set up direct deposit of payroll checks
Payroll Distribution Cancellation

Credit Card

Credit Card Maintenance Form — Add or remove authorized users, request credit limit change (share secured credit cards only), or close account
Balance Transfer — Available inside Online Banking under Credit Cards ➤ Balance Transfer
Credit Card Dispute Notification — Available inside Online Banking under Credit Cards ➤ Dispute Non-Fraud Transactions

Checking

Convert to a Different Checking Account Type — Available inside Online Banking under Additional Services ➤ Upgrade Checking
Debit Card Dispute — File a debit card or HELOC card dispute. Signature required
Regulation E opt-in — Authorize and pay overdrafts on ATM and everyday debit card transactions

Loans

Payment Protection — How to File a Claim
HELOC Visa® Card Dispute — Signature required
Home Insurance Claims Process Packet
Real Estate Successor In Interest Checklist

Wire

Business Forms

Loans, Credit Card & Account Inquiry — Talk with a Redstone Team Member about your business needs
Outgoing Wire Transfer Instructions for Businesses
Business Credit Card Dispute — Available inside Online Banking under Additional Services ➤ Credit Card Info
Debit Card Dispute Notification — File a debit card dispute. Signature required.

Account Agreements

Consumer

Business

Credit Card

Join The Redstone Family Today

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