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| A message from Joe Newberry |
At Redstone Federal Credit Union, the safety and well-being of our members and employees remain our highest priority as we continue to monitor the coronavirus health threat. This page will be updated as new information is available. We understand many members are taking precautions and limiting face-to-face activities outside the home. Be confident knowing you can continue to conduct your daily finances without visiting a branch.
We are happy to announce that all Redstone Federal Credit Union branch office lobbies will open and serve members in a limited capacity beginning Monday, April 27th.
The health and well-being of our members and employees remains a top priority as we continue to practice appropriate social distancing measures. Staff will be wearing face masks and we encourage you to do the same.*
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Online and Mobile Banking Self-Service | Night Drop | Drive-Thru & ATM | Member Contact Center | Branches and Appointments | Business Members | Financial Assistance Programs | Frequently Asked Questions
Online and Mobile Banking Self-Service
For 24/7 immediate account access, please use one of the following self-service options:
Online banking and mobile banking
- Deposit checks (learn how)
- Use Skip-A-Pay* for loan payments
- Transfer money & payments
- View transactions
- Apply for loans & open accounts
Not already enrolled? Sign up for online banking now.
Night Drop
Need to make a deposit without getting cash back? Skip the line and use the Night Drop box.
Located at each branch, night drop is checked at the beginning of each business day. An envelope is provided for your convenience – simply add your cash or check(s) and indicate on the envelope the transaction(s) you want completed.
Drive-Thru & ATM
- Teller transactions can be performed at all branch drive-thrus and teller stations
- Monday – Friday, 9am-5pm
- Saturday, 9am-1pm
- ATM service is available 24/7
Member Contact Center
We are experiencing higher than usual call volumes and appreciate your patience. If you need to speak with someone, call 256.837.6110. Please feel free to use the call back feature or live chat. Otherwise, try one of our self-service options for immediate account access.
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Branches and Appointments
Branch lobbies are open with limited hours of operation:
Monday - Friday: 9am to 5pm
Saturday: 9am to 1pm*
Please make note of the following important guidelines for member assistance.
- The number of members allowed inside branches will be limited to allow for proper physical distancing. This number will vary based on the size of the location.
- Members will be seen on a first-come basis; appointments will not be made.
- Only the member conducting business will be allowed inside the branch.
Additional Branch Updates:
- All high school and university branch locations are closed.
Business Members
Redstone is pleased to help its business members take advantage of the CARES Act and the programs released by the Small Business Administration (SBA) and Department of Treasury.
To Apply for the Paycheck Protection Program
1. Review Program Requirements
Additional documentation is required to be sent with your application as detailed. - download application requirements
2. Download Application
The PPP application is available via the US Treasury website - download application [home.treasury.gov]
3. Submit Application
Submit the completed application and all required documentation via email to businesslending3@redfcu.org or Send your email securely
In order to process your application, please submit all documentation at once. A member of our Redstone's Business Services team will contact you as soon as possible.
Financial Assistance Programs
If you experience a financial hardship as a result of the coronavirus event, we are here to help. We have loans and assistance programs in place and are happy to find a solution customized for your needs.
Frequently Asked Questions
Can I come in the branch for my transaction?
Yes, branch lobbies are open for teller transactions and other in-person member assistance.
Do I need to make an appointment to visit the branch?
No. Appointments are not being made at this time for in-branch assistance. Service is available on a first-come, first-serve basis.
How many members are allowed in the branch at a time?
The number of members allowed inside will vary and is based on the size of the branch.
I prefer to use the lobby for my transaction. Are there restrictions for going inside?
A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. When the lobby has reached capacity you will be asked to wait outside until a member leaves.
Who is allowed inside the branch?
Only the person conducting the transaction is allowed in the branch.
Can I bring my children in the branch with me?
No. To uphold social distancing efforts, only the person conducting the transaction is allowed in branch.
Are non-members allowed in the branch?
Only non-members wishing to establish membership or conduct limited transactions are allowed in the branch. Only the person conducting the transaction is allowed in the branch.
Do I have to wear a face mask to come inside the branch?
No, wearing a face mask is not a requirement although you are encouraged to do so.
What are your hours of operation?
Branch lobbies, drive-thru, and call center hours of operation are:
Monday-Friday, 9am to 5pm
Saturday, 9am to 1pm*
If I have to wait to see a Member Representative, how will I know when it’s my turn?
A staff member will take your cell phone number and call when the Member Representative is available to see you. If you don’t have a cell phone and choose to wait in your car, a staff member will come to your car when it’s your turn.
How long will Redstone have limited capacity in the branches?
We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.
What is Redstone doing to prevent the spread of coronavirus?
Plexiglass sneeze guards have been installed at each teller station and Member Service Representative desk, and all staff are required to wear face masks. Additionally, the branches are cleaned nightly; staff have supplies to wipe surfaces during the day; hand sanitizer is available; and we are educating employees on best practices recommended by the CDC.
What services can’t be completed in the drive-thru?
You must come inside the branch to obtain money orders and official checks, or to make cash withdrawals over $3000.
Can I still use online banking or the mobile app for my transactions?
Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible.
Have I received my Stimulus Check deposit?
Stimulus checks are expected to be delivered by the US Treasury via direct deposit starting on April 15th. Redstone does not issue the checks directly and we're unable to provide any information on when the US Treasury will issue a member's specific check or how much a member might receive.
The IRS and US Treasury have provided a website where you can check the status of your individual check(s), and find out more information about the program at https://www.irs.gov/coronavirus/economic-impact-payments.
Redstone is an Equal Credit Opportunity Lender.
Redstone is an Equal Credit Opportunity Lender.
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