RFCU COVID-19 Update Page

A message from Joe Newberry

At Redstone Federal Credit Union, the safety and well-being of our members and employees remain our highest priority as we continue to monitor the coronavirus health threat. This page will be updated as new information is available. We understand many members are taking precautions and limiting face-to-face activities outside the home. Be confident knowing you can continue to conduct your daily finances without visiting a branch.

As part of our preventative measures to help stop the spread of the COVID-19 virus, all Redstone branch lobbies are temporarily closed until further notice. Members with specific needs that cannot be completed through the options listed below will be seen by appointment only. Appointments will not be accepted through the call center, and only the member conducting business will be allowed for the appointment.

Jump to:

Online and Mobile Banking Self-Service

For 24/7 immediate account access, please use one of the following self-service options:

Online banking and mobile banking

Deposit checks
Use Skip-A-Pay* for loan payments
Transfer money & payments
View transactions
Apply for loans & open accounts

Log in to online banking

Not already enrolled? Sign up for online banking now.

Night Drop

Need to make a deposit without getting cash back? Skip the line and use the Night Drop box.

Located at each branch*, night drop is checked and transactions processed hourly beginning at 9am until an hour before close of business. An envelope is provided for your convenience – simply add your cash or check(s) and indicate on the envelope the transaction(s) you want completed.

*excludes Redstone Arsenal, Mills Road, and Fortress branches.

Drive-Thru & ATM

Teller transactions can be performed at all branch drive-thrus and teller stations

Monday – Friday, 9am-5pm
Saturday, 9am-1pm

ATM service is available 24/7

Member Contact Center

We are experiencing higher than usual call volumes and appreciate your patience. If you need to speak with someone, call 256.837.6110. Please feel free to use the call back feature or live chat. Otherwise, try one of our self-service options for immediate account access.

Request a callback
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm

Chat now
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm

Branches and Appointments

As part of our preventative measures to help stop the spread of the COVID-19 virus, all Redstone branch lobbies are temporarily closed until further notice. Members with specific needs that cannot be completed through the options listed on this page will be seen by appointment only. Appointments will not be made through the call center and only the member conducting business will be allowed for the appointment.

To make an appointment, please call the telephone number for the specific branch you want to visit. Appointments will be available during office hours only, Monday – Friday, 9am to 5pm, and Saturday, 9am to 1pm, for all locations except those notated below.

Branch Name	Phone number
Arab	256-799-8900
Athens	256-799-8901
Beltline	256-799-8902
Big Cove	256-799-8903
County Line	256-799-8904
6th Ave Decatur	256-799-8905
East Athens	256-799-8906
Fayetteville (TN)	256-799-8907
Guntersville	256-799-8908
Hartselle	256-799-8909
Hobbs	256-799-8910
Highway 53	256-799-8911
Highway 72	256-799-8912
Madison	256-799-8913
Medical Center (TN)	615-203-7150
Mills Road & Redstone Arsenal*	256-799-8915
Meridianville	256-799-8916
North Parkway	256-799-8917
Rutherford (TN)	615-203-7151
Scottsboro	256-799-8919
South Parkway	256-799-8920
Winchester	256-799-8921
Weatherly	256-799-8922
Wynn Drive	256-799-8923

Additional Branch Updates:

The lobby for the Redstone Arsenal branch (Building 3227, Redstone Arsenal, AL) and Mills Road branch (Building 5216) location will be closed and only appointments for safe deposit box access will be allowed; drive-thru and ATM remains open.
The lobby for the Fortress branch (TN) location will be closed and no appointments accepted; drive-thru and ATM remains open.
All high school and university branch locations are closed and no appointments accepted.

Business Members

Please use the night drop for deposits. For questions and to schedule appointments call:

Alabama: 256-327-1104
Tennessee: 615-693-2819 (loan inquiries)
615-203-7150 (account inquires)

Redstone is pleased to help its business members take advantage of the CARES Act and the programs released by the Small Business Administration (SBA) and Department of Treasury.

To Apply for the Paycheck Protection Program

1. Review Program Requirements
Additional documentation is required to be sent with your application as detailed. - download application requirements

2. Download Application
The PPP application is available via the US Treasury website - download application [home.treasury.gov]

3. Submit Application
Submit the completed application and all required documentation via email to businesslending3@redfcu.org or Send your email securely

In order to process your application, please submit all documentation at once. A member of our Redstone's Business Services team will contact you as soon as possible.

Financial Assistance Programs

If you experience a financial hardship as a result of the coronavirus event, we are here to help. We have loans and assistance programs in place and are happy to find a solution customized for your needs.

Must be an RFCU® member to open an account or to obtain a loan or any product or service. Must be an RFCU member to participate in some financial assistance programs. Must be eligible for membership and open a share savings account to become a member. A minimum balance of $5.00 is required to open a share savings account and must be maintained in share savings account at all times. Fees and other restrictions may apply. All loans subject to credit approval. Rates, terms, and conditions are subject to change without notice. Other restrictions may apply. RFCU is an Equal Credit Opportunity Lender.

Must have online banking username and PIN/password to access online banking and mobile banking or to conduct transactions using these services. Standard wireless carrier text message and/or data rates and fees may apply; check with your carrier for more information. Fees may apply for viewing account balances at some ATM locations. There are no surcharges for withdrawing funds from in-network ATM locations. Fees for use of foreign or non-proprietary ATMs may apply. Some restrictions may apply.

Remote Deposit Capture: Must have online banking, mobile banking, and PIN/password to use Remote Deposit Capture. Must be a member at least 13 years old and in good standing for at least 90 days to qualify for Remote Deposit Capture. Other restrictions may apply.

*Skip-a-Pay Terms and Conditions: A processing fee of $35 per Skip-a-Pay request will be charged for each skip; waived temporarily. When approved, the date on your loan is moved forward one month from the present due date. Your normal payment schedule will resume on the month following the month you select to skip. Skip payment requests can be made by any borrower on the loan. Interest will continue to accrue during the deferment period. A larger portion of your next payment will be applied to interest rather than principal. You agree that by skipping one payment, you are extending the final payment and maturity on your loan by one month. Your current loan payment amount is not changing. The total finance charges will increase. All other terms and conditions of your loan agreement continue to remain in full force and effect. Refer to your loan agreement for the original terms and conditions. Maximum of one Skip-a-Pay per loan per calendar year. You may only exercise the Skip-a-Pay feature three times during the entire term of your loan. Other Skip-a-Pay restrictions apply.