We understand that many members are in need of information and are frustrated by their attempts to contact Redstone. We ask for your patience during this time as our staff is working to assist each member as quickly and professionally as possible.
When will I receive my stimulus payment?
While Redstone is unable to tell members when they will specifically receive their individual payment, most direct deposit payments will be made available to members on January 4th, 2021 as dated by the US Treasury. See https://www.irs.gov/coronavirus/economic-impact-payments for more information.
Why are your hold times so long right now?
We’ve experienced a surge in calls from members asking about the stimulus program and when their check will be received. We’re unable to tell members if they will receive a check or for how much, and ask that members instead visit https://www.irs.gov/coronavirus/economic-impact-payments for more information if they have questions about their specific stimulus payment.
Why is Online or Mobile banking slow?
Many members are attempting to see if they’ve received their payment or if it’s cleared. Stimulus deposits will be made available on Jan 4th, 2021 as dated by the US Treasury. Redstone is unable to release these funds any earlier than the date provided by the US Treasury. Please see https://www.irs.gov/coronavirus/economic-impact-payments for more information.
At Redstone Federal Credit Union, the safety and well-being of our members and employees remain our highest priority as we continue to monitor the coronavirus health threat. This page will be updated as new information is available.
We understand many members are taking precautions and limiting face-to-face activities outside the home. Be confident knowing you can continue to conduct your daily finances without visiting a branch.
The health and well-being of our members and employees remains a top priority as we continue to practice appropriate social distancing measures. Per the Alabama Dept. of Health, staff and members are required to wear masks at Redstone branches.*
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Online and Mobile Banking Self-Service | Night Drop | Drive-Thru & ATM | Member Contact Center | Branches | Business Members | Financial Assistance Programs | Frequently Asked Questions
For 24/7 immediate account access, please use one of the following self-service options:
Online banking and mobile banking
Not already enrolled? Sign up for online banking now.
Need to make a deposit without getting cash back? Skip the line and use the Night Drop box.
Located at each branch, night drop is checked at the beginning of each business day. An envelope is provided for your convenience – simply add your cash or check(s) and indicate on the envelope the transaction(s) you want completed.
We are experiencing higher than usual call volumes and appreciate your patience. If you need to speak with someone, call 256.837.6110. Please feel free to use the call back feature or live chat. Otherwise, try one of our self-service options for immediate account access.
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Branch lobbies are open with limited hours of operation, and some locations are experiencing longer lines than normal:
Monday - Friday: 9am to 5pm
Saturday: 9am to 1pm*
Please make note of the following important guidelines for member assistance.
Additional Branch Updates:
Redstone is pleased to help its business members take advantage of the CARES Act and the programs released by the Small Business Administration (SBA) and Department of Treasury. Learn more here.
To Apply for the Paycheck Protection Program
The deadline to apply for the Paycheck Protection Program was August 8, 2020. Applications are no longer being accepted for this program.
If you experience a financial hardship as a result of the coronavirus event, we are here to help. We have loans and assistance programs in place and are happy to find a solution customized for your needs.
Can I come in the branch for my transaction?
Yes, branch lobbies are open for teller transactions and other in-person member assistance.
Do I need to make an appointment to visit the branch?
No. Appointments are not being made at this time for in-branch assistance. Service is available on a first-come, first-serve basis.
How many members are allowed in the branch at a time?
The number of members allowed inside will vary and is based on the size of the branch.
I prefer to use the lobby for my transaction. Are there restrictions for going inside?
A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. When the lobby has reached capacity you will be asked to wait outside until a member leaves. You will also be required to properly wear a mask.
Who is allowed inside the branch?
At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.
Can I bring my children in the branch with me?
At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.
Are non-members allowed in the branch?
At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.
Do I have to wear a face mask to come inside the branch?
What are your hours of operation?
Branch lobbies, drive-thru, and call center hours of operation are:
Monday-Friday, 9am to 5pm
Saturday, 9am to 1pm*
If I have to wait to see a Member Representative, how will I know when it’s my turn?
A staff member will take your cell phone number and call when the Member Representative is available to see you. If you don’t have a cell phone and choose to wait in your car, a staff member will come to your car when it’s your turn.
How long will Redstone have limited capacity in the branches?
We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.
What is Redstone doing to prevent the spread of coronavirus?
Plexiglass sneeze guards have been installed at each teller station and Member Service Representative desk, and all staff are required to wear face masks. Additionally, the branches are cleaned nightly; staff have supplies to wipe surfaces during the day; hand sanitizer is available; and we are educating employees on best practices recommended by the CDC.
What services can’t be completed in the drive-thru?
You must come inside the branch to obtain money orders and official checks, or to make cash withdrawals over $3000.
Can I still use online banking or the mobile app for my transactions?
Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible.
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This credit union is federally insured by the National Credit Union Administration.
Visa is a registered trademark of Visa International Services Association.
© 2020 Redstone Federal Credit Union (RFCU).
All rights reserved. Accessibility Statement.
This credit union is federally insured by the National Credit Union Administration.
Visa is a registered trademark of Visa International Services Association.
© 2020 Redstone Federal Credit Union (RFCU).
All rights reserved. Accessibility Statement.
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