RFCU COVID-19 Update Page

Stimulus Payments

We understand that many members are in need of information and are frustrated by their attempts to contact Redstone. We ask for your patience during this time as our staff is working to assist each member as quickly and professionally as possible.

When will I receive my stimulus payment?
While Redstone is unable to tell members when they will specifically receive their individual payment, most direct deposit payments will be made available to members on January 4th, 2021 as dated by the US Treasury. See https://www.irs.gov/coronavirus/economic-impact-payments for more information.

Why are your hold times so long right now?
We’ve experienced a surge in calls from members asking about the stimulus program and when their check will be received. We’re unable to tell members if they will receive a check or for how much, and ask that members instead visit https://www.irs.gov/coronavirus/economic-impact-payments for more information if they have questions about their specific stimulus payment.

Why is Online or Mobile banking slow?
Many members are attempting to see if they’ve received their payment or if it’s cleared. Stimulus deposits will be made available on Jan 4th, 2021 as dated by the US Treasury. Redstone is unable to release these funds any earlier than the date provided by the US Treasury. Please see https://www.irs.gov/coronavirus/economic-impact-payments for more information.

A message from Joe Newberry

Covid Response

At Redstone Federal Credit Union, the safety and well-being of our members and employees remain our highest priority as we continue to monitor the coronavirus health threat. This page will be updated as new information is available.

We understand many members are taking precautions and limiting face-to-face activities outside the home. Be confident knowing you can continue to conduct your daily finances without visiting a branch.

The health and well-being of our members and employees remains a top priority as we continue to practice appropriate social distancing measures. Per the Alabama Dept. of Health, staff and members are required to wear masks at Redstone branches.*

*You will be asked to temporarily remove any face covering for identification and security purposes.

Jump to:

Online and Mobile Banking Self-Service

For 24/7 immediate account access, please use one of the following self-service options:

Online banking and mobile banking

Deposit checks (learn how)
Use Skip-A-Pay* for loan payments
Transfer money & payments
View transactions
Apply for loans & open accounts

Log in to online banking

Not already enrolled? Sign up for online banking now.

Night Drop

Need to make a deposit without getting cash back? Skip the line and use the Night Drop box.

Located at each branch, night drop is checked at the beginning of each business day. An envelope is provided for your convenience – simply add your cash or check(s) and indicate on the envelope the transaction(s) you want completed.

Drive-Thru & ATM

Teller transactions can be performed at all branch drive-thrus and teller stations

Monday – Friday, 9am-5pm
Saturday, 9am-1pm

ATM service is available 24/7

Member Contact Center

We are experiencing higher than usual call volumes and appreciate your patience. If you need to speak with someone, call 256.837.6110. Please feel free to use the call back feature or live chat. Otherwise, try one of our self-service options for immediate account access.

Request a callback
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm

Chat now
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm

Branches

Branch lobbies are open with limited hours of operation, and some locations are experiencing longer lines than normal:

Monday - Friday: 9am to 5pm
Saturday: 9am to 1pm*

Please make note of the following important guidelines for member assistance.

The number of members allowed inside branches will be limited to allow for proper physical distancing. This number will vary based on the size of the location.
Members will be seen on a first-come basis; appointments will not be made.
Only the member conducting business will be allowed inside the branch.

*The lobby will be closed Saturdays for the following locations (drive-thru will be open): Wynn Drive, Scottsboro, Mills Road, Redstone Arsenal, Fortress, and Rutherford.

Additional Branch Updates:

All high school and university branch locations are closed.

Business Members

Redstone is pleased to help its business members take advantage of the CARES Act and the programs released by the Small Business Administration (SBA) and Department of Treasury. Learn more here.

To Apply for the Paycheck Protection Program

The deadline to apply for the Paycheck Protection Program was August 8, 2020. Applications are no longer being accepted for this program.

Financial Assistance Programs

If you experience a financial hardship as a result of the coronavirus event, we are here to help. We have loans and assistance programs in place and are happy to find a solution customized for your needs.

Frequently Asked Questions

Can I come in the branch for my transaction?

Yes, branch lobbies are open for teller transactions and other in-person member assistance.

Do I need to make an appointment to visit the branch?

No. Appointments are not being made at this time for in-branch assistance. Service is available on a first-come, first-serve basis.

How many members are allowed in the branch at a time?

The number of members allowed inside will vary and is based on the size of the branch.

I prefer to use the lobby for my transaction. Are there restrictions for going inside?

A limited number of members will be allowed inside the branch at a given time and will need to maintain six-feet of distance from one another. When the lobby has reached capacity you will be asked to wait outside until a member leaves. You will also be required to properly wear a mask.

Who is allowed inside the branch?

At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.

Can I bring my children in the branch with me?

At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.

Are non-members allowed in the branch?

At this time, we are not limiting who can come in the branch, as long as we can safely adhere to social distancing guidelines.

Do I have to wear a face mask to come inside the branch?

For all branch offices, masks or facial coverings are required for entry. You will be asked to briefly remove your face covering to confirm identification.

What are your hours of operation?

Branch lobbies, drive-thru, and call center hours of operation are:

Monday-Friday, 9am to 5pm

Saturday, 9am to 1pm*

*Wynn Drive, Scottsboro, Redstone Arsenal, Mills Road, Fortress, and Rutherford branch lobbies are closed on Saturday. Drive-thru services will be open for these locations on Saturday.

If I have to wait to see a Member Representative, how will I know when it’s my turn?

A staff member will take your cell phone number and call when the Member Representative is available to see you. If you don’t have a cell phone and choose to wait in your car, a staff member will come to your car when it’s your turn.

How long will Redstone have limited capacity in the branches?

We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19, and will adjust operations according to their recommendations.

What is Redstone doing to prevent the spread of coronavirus?

Plexiglass sneeze guards have been installed at each teller station and Member Service Representative desk, and all staff are required to wear face masks. Additionally, the branches are cleaned nightly; staff have supplies to wipe surfaces during the day; hand sanitizer is available; and we are educating employees on best practices recommended by the CDC.

What services can’t be completed in the drive-thru?

You must come inside the branch to obtain money orders and official checks, or to make cash withdrawals over $3000.

Can I still use online banking or the mobile app for my transactions?

Yes! Members are encouraged to limit face-to-face activities and access self-serve options when possible.

Must be an RFCU® member to open an account or to obtain a loan or any product or service. Must be an RFCU member to participate in some financial assistance programs. Must be eligible for membership and open a share savings account to become a member. A minimum balance of $5.00 is required to open a share savings account and must be maintained in share savings account at all times. Fees and other restrictions may apply. All loans subject to credit approval. Rates, terms, and conditions are subject to change without notice. Other restrictions may apply. RFCU is an Equal Credit Opportunity Lender.

Must have online banking username and PIN/password to access online banking and mobile banking or to conduct transactions using these services. Standard wireless carrier text message and/or data rates and fees may apply; check with your carrier for more information. Fees may apply for viewing account balances at some ATM locations. There are no surcharges for withdrawing funds from in-network ATM locations. Fees for use of foreign or non-proprietary ATMs may apply. Some restrictions may apply.

Remote Deposit Capture: Must have online banking, mobile banking, and PIN/password to use Remote Deposit Capture. Must be a member at least 13 years old and in good standing for at least 90 days to qualify for Remote Deposit Capture. Other restrictions may apply.

*Skip-a-Pay Terms and Conditions: A processing fee of $35 per Skip-a-Pay request will be charged for each skip. When approved, the date on your loan is moved forward one month from the present due date. Your normal payment schedule will resume on the month following the month you select to skip. Skip payment requests can be made by any borrower on the loan. Interest will continue to accrue during the deferment period. A larger portion of your next payment will be applied to interest rather than principal. You agree that by skipping one payment, you are extending the final payment and maturity on your loan by one month. Your current loan payment amount is not changing. The total finance charges will increase. All other terms and conditions of your loan agreement continue to remain in full force and effect. Refer to your loan agreement for the original terms and conditions. Maximum of one Skip-a-Pay per loan per calendar year. You may only exercise the Skip-a-Pay feature three times during the entire term of your loan. Other Skip-a-Pay restrictions apply.