Frequently Asked Questions About Samsung Pay

How long after set up will it take for me to be able to use Samsung Pay with my card?
It will be verified by the payment card network and card issuer. On average, verification will take approximately 5 to 10 minutes. During that time, you will be unable to use your card in Samsung Pay.

Once the card is verified, it can be used immediately to make a purchase.

What types of cards can be loaded into Samsung Pay?
The following card types can be loaded into Samsung Pay (some exceptions may apply):

  • Credit cards
  • Debit cards

How do I make purchases with Samsung Pay?
Just swipe upwards from the bottom of the screen on your mobile device, or launch the Samsung Pay app. Choose your payment card. Authenticate, using the fingerprint sensor on your phone, or by entering your Samsung Pay PIN. Then hold your phone or device near the payment terminal to complete the transaction. You may need to sign a receipt or enter your PIN as usual.

Will all merchants accept Samsung Pay?
The majority of merchants will accept it, since Samsung Pay can be used wherever you would swipe your credit or debit card, or wherever contactless payments are accepted. However, you should still carry your physical cards to use where contactless payments are not accepted, for example at gas pumps.

Can Samsung Pay make online or in-app purchases?
Not yet. Currently Samsung Pay can be used for in-store payments only.

How can I keep track of purchases I’ve made with Samsung Pay?
Most transactions made through Samsung Pay are viewable shortly after processing, for one month from the time of purchase. Simply open the app and tap on a card to see the last 10 Samsung Pay transactions made with that card. Additionally, a push notification with transaction details will be sent to your device after each Samsung Pay purchase. Note: Push notifications require an active internet connection.

How many cards can I add into Samsung Pay?
You can add up to 10 cards using Samsung Pay. Both credit cards and debit cards can be added.

Can I use Samsung Pay from my phone if I’m in a poor Internet service area?
Samsung Pay can perform a limited number of transactions with poor Internet service. If you’re without Internet and need to use Samsung Pay, the app will tap into a limited number of stored tokens on the device.

How do I add my eligible physical credit or debit card to Samsung Pay?
Add an eligible credit or debit card to Samsung Pay on the newest Samsung Galaxy devices by opening the Samsung Pay app. Either use your device camera to take a photo of the card, or enter the card data manually. Then enter any additional information required, such as your address. For security purposes, an extra verification step – calling Redstone Federal Credit Union – will be needed to enable your virtual card.

Can I use Android Pay and Samsung Pay from the same device?
Yes (Samsung users only), one of these services will be listed as the default.  To change from the default, update your “Tap & Pay” settings.

 

Samsung Pay is a trademark of Samsung Group.

 

Samsung Pay is a trademark of Samsung Group.

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