Frequently Asked Questions About Android Pay

What is Android Pay?
Android Pay enables you to pay for purchases using your Android mobile phone by holding the device near a contactless reader at participating merchants, and with select online retailers.

Where can I make purchases with Android Pay?
You can make purchases at stores that accept NFC (or tap-to-pay) payments, as well as Android apps that are committed to Android Pay. View a current list at android.com/intl/en_us/pay/.

Which devices will Android Pay be available on?
Android devices running Kit Kat (4.0) and above.

What types of cards can be loaded into Android Pay?
The following card types can be loaded into Android Pay (some exceptions may apply):

  • Credit cards
  • Debit cards
  • Gift cards
  • Loyalty cards

How are cards loaded into Android Pay?
You will be able to decide what card(s) are loaded for use by Android Pay in three ways:

  • Choosing to load the card on file through Google Wallet
  • Manually entering a card by taking a picture of the plastic
  • Search for loyalty cards through the Android Pay app

How do I make a purchase with Android Pay?
You can make a purchase in two ways:

  • Paying In-Store: Unlock your phone at an NFC-enabled terminal and hold the phone to the terminal until a check mark appears
  • In-App: Select Android Pay and either use your fingerprint, PIN code, password, or pattern to authenticate the purchase

How do I change my default card to my Redstone Federal card?
The first card you add to Android Pay will automatically become your default card. To change your default, do the following:

  • Open Android Pay.
  • Tap on your preferred card to get the "back of card" view.
  • Select "Set as default card".

Can I use Android Pay from my phone if I’m in a poor Internet service area?
Android Pay can perform a limited number of transactions with poor Internet service. If you are without Internet and need to use Android Pay, the app will tap into a limited number of stored tokens on the device.

How do I add my physical credit or debit card to Android Pay?
Add your Redstone credit or debit card to Android Pay by opening the Android Pay app on your eligible device. Either use your device camera to take a photo of the card or enter the card data manually. Then enter any additional information required, such as your address. For security purposes, an extra verification step – calling Redstone Federal Credit Union – will be needed to enable your virtual card.

How do I make purchases with Android Pay?
At checkout, simply unlock your Android device and hold the back of your device near the contactless terminal. Your phone will beep or vibrate, and you will receive a confirmation on screen. To complete the transaction, you may need to sign a receipt or enter your PIN as usual.

Can I use Android Pay and Samsung Pay from the same device?
Yes (Samsung users only), one of these services will be listed as the default.  To change from the default, update your “Tap & Pay” settings.

Android and Google are registered marks of Google, Inc. Google Wallet is a trademark of Google, Inc.

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