BALANCE | Financial Experts | Redstone Federal Credit Union

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Mortgage Information Request and Error Resolution

Notice of an exclusive address

If you think there is an error with your Mortgage loan, write to us at:

Redstone Federal Credit Union
Attn: Mortgage Loan Servicing
220 Wynn Drive
Huntsville, AL 35893

In your letter, please provide the following information:

  • Account information—Your name and mortgage account number
  • Description of the problem—If you think there is an error, describe what you believe is wrong and why you believe it is a mistake.

If you have a request for information relating to the servicing of your mortgage loan, write to us at the address listed above.

In your letter, please provide us the following information:

  • Account information—Your name and mortgage account number
  • Request—State the information you are requesting with respect to the servicing of your mortgage loan.

You must notify us of any potential errors or request for information in writing at the address listed above. You may call us, but in order to investigate any information or potential errors, your request must be received in writing.

We will promptly investigate your information request(s) or error(s) and respond to you in a timely manner.

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