Answers to your cyber security questions

Cyber Security Awareness Month may be ending soon, but consumers should remain vigilant about protecting their personal information.    

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Answers to your cyber security questions

13 Dec 2017

Answers to your cyber security questions

Cyber Security Awareness Month may be ending soon, but consumers should remain vigilant about protecting their personal information.  

Mitch Peters

Redstone Federal Credit Union’s Assistant Vice President for Information Security Mitch Peters, answers your questions about cyber security.  

Q: How does Redstone monitor suspicious activity on member accounts? 

A:  The credit union utilizes a combination of tools to detect suspicious account activities. While we have multiple tools in place to help with detection, it is also important for members to monitor their own accounts. To aid in detection, members are encouraged to setup account alerts.  Members can setup alerts within online banking for checking and savings accounts, credit cards, and debit card accounts. Utilizing these features will assist members in detecting suspicious activity and protect against this type of activity from going unnoticed.

Q: Does Redstone use multi-factor authentication for online account security?

A:  Yes, this functionality is currently available within online banking. Members have the ability to classify a device as trusted or public, along with receiving a phone call or text message as the second authentication method before access is granted.

Q: Should I check my CU account using public Wi-Fi?

A:  Checking your CU account or other sensitive accounts on any public Wi-Fi is not recommended. When using a public Wi-Fi connection, it is best to utilize a VPN (virtually private network) solution to ensure your information remains secure.

Q: Should I use a password manager to store my passwords?

A:  Using a password manager is a great way to maintain, organize and secure your passwords. The first important step is choosing a reputable password manager app that will properly protect your information. A free app should not be the focus. Some features include random password generation, reminders to change passwords, and the ability to test the strength of each password.  One caveat is that the password manager is only as strong as the master password used to secure it. A strong passphrase should be used for the master password. It is also good practice to back up the entire system on a regular basis.

Q: Regardless of what I do to protect myself online, is it possible that I can still be a victim of a data breach or debit or credit card fraud?

A:  Due to the immense amount of information and the way it is shared between businesses today, there is always a possibility that information might be exposed.  Once information is provided, a consumer has little to no control on how it is handled or protected.  Redstone does not take this responsibility lightly. Information security is and remains a top priority for us.

Q: Cyber criminals are using various strategies in hopes of stealing our information. What are some things that members can do to help protect themselves?

A:  As cyber security threats increase, it is necessary to continue improving our cyber security awareness. The more we continue to educate ourselves about the types of threats fraudster are using, the better prepared we will be. Sharing this information with family and friends is encouraged to ensure they do not fall victim as well.  Below are some preventive methods

  • Never click on links or attachments in an unknown email
  • Do not give out personal information over the phone or via email
  • Don’t share passwords with anyone
  • Keep your operating system patched
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