Your Business Online Banking Just Got and Upgrade

As a business owner, we understand your time is money. Redstone wants to help you make the most of your time by providing you the tools you need to get ahead. From improved navigation to enhanced reporting capabilities, our upgraded version of Business Online Banking is designed to make managing your business accounts easier than ever. Best of all, you’ll be moved to the new platform automatically!

What’s New?

On top of a fresh, new look with upgraded features and easier navigation, here are just a few new features available inside Redstone’s business online banking:

QuickBooks Direct Connect feature

QuickBooks® Direct Connect feature

With a click of a button, update your QuickBooks account register with your Redstone accounts.

Enhanced account transaction activity reporting

Enhanced account transaction activity reporting

Get quick access to detailed balance and transaction reporting

Customizable dashboard

Customizable dashboard

Access your favorite features inside online banking by arranging your dashboard in a way that works for you.

 

Added administrative capabilities

Added administrative capabilities

Add and remove users, assign roles and reset passwords at any time.

Online Banking Guides

Use the guides below to learn how our upgraded business online banking works – like make a transfer, login, stop a payment or set up your new dashboard. Simply click the links below to get started.

Login
Basic Navigation
Home (Dashboard)
Transfers
Stop Payment
Balance and Transaction Reporting

How to Videos

Navigating Workspaces
Widget Functionalities
Widget Data Features
Balance & Transaction Reporting
Manage Transfers
Send a Domestic Transfer
Send an ACH Transfer
Add a New User
Send an International Wire

Direct Connect Guides

QuickBooks for Windows
QuickBooks for Mac

Quicken® for Windows
Quicken® for Mac

 


 

Frequently Asked Questions

General Questions

How do I access the new business online banking?

We recommend you create a shortcut, bookmark or favorite using the following URL to access the new business online banking platform:https://redfcuonline.btbanking.com/cbe/fi5345

For optimal viewing, we recommend you update your browser to the latest version available.

Do I need to do anything before the upgrade takes place?

No additional steps are needed! Your account information will transfer seamlessly to the new business online banking platform.

Will my login credentials be changing?

Your company ID, user ID and password will remain the same.

Will I need to sign up for eStatements again?

No. You will continue to receive your email notifications when your statement is ready to view each month.

Who do I call if I have problems or questions?

Call 256-327-1104, option 3 with any questions or concerns. You may also email our business solutions team at bbservices@redfcu.org

What if I get locked out of business online banking and need to reset my password?

You can easily unlock your account and reset your password by clicking "Forgot Password" on the login screen. Please note, security questions must be set up with your first login to access this feature.

Bill Pay

Will my Bill Pay account change?

You will be asked to accept terms and conditions again, however all of your payees and scheduled payments will remain in the system. All previous scheduled payments will be made during the transition process.

Why am I being asked to log into Bill Pay?

The upgrade includes improved secure access to bill pay and requires a one-time log in with a a Bill Pay ID and password provided by Redstone. This is a one-time log in only; you will not be required to log in each time you access Bill Pay. Your Bill Pay ID and temporary password were sent to the mailing address on file. Please contact 256-327-1104, option 3 if you did not receive your user ID and temporary password.

Direct Connect

What should I enter for my user ID and password when registering for Direct Connect?

Use your Redstone business online banking credentials to log in. Please note, your username will be a combination of your customer ID and user ID, without any spaces. Your password will be the same as your business online banking password.

What is the difference between Web Connect and Direct Connect?

Web Connect allows users to login to Redstone's business online banking and select the download option to export data to Quicken or QuickBooks software.

Direct Connect automatically downloads your transactions right into Quicken or QuickBooks.

I would like to continue using Web Connect. Do I have to switch to Direct Connect?

Users are not required to upgrade to Direct Connect. You may continue using Web Connect as usual.

Is Direct Connect available for web based users?

Direct Connect is only available for desktop users.

Must be Redstone Federal Credit Union® (RFCU® member or Membership Partner to open a business account, obtain a loan, or use any service. Must be eligible for membership and open a share savings account to become a member. A $5 minimum balance is required to open share savings account and must be maintained in share account at all times. Minimum deposits, account balances, and transaction fees apply to some business accounts. Loans subject to credit approval. RFCU is an Equal Credit Opportunity Lender. Must have Company ID, User ID, and password to access Business Online Banking. Third party message, data, and/or internet service provider rates may apply; check with your provider.

Quicken and QuickBooks is a registered trademark of Intuit Inc. RFCU® and Intuit Inc. are separate entities. RFCU does not warrant, guarantee, or insure any service or product offer by Intuit.

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